Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid subscriptions to uyou, operated by Shaswat Solutions LLC. Our order process and billing are handled by Paddle.com, our Merchant of Record, and refunds are processed through Paddle.

1. Cancelling your subscription

You can cancel at any time from your account's billing portal (Account → Manage billing). When you cancel, your plan stays active until the end of the current billing period, and it will not renew after that. You keep access to your paid features until the period ends. Cancelling on its own does not trigger a refund of the current period unless one of the cases below applies.

2. 14-day refund for new subscriptions

If you are not satisfied, you may request a full refund within 14 days of your first payment for a plan (whether monthly or annual). This applies to your initial purchase of a plan, not to subsequent renewals.

3. Renewals

Renewal charges are generally non-refundable. Because we send a reminder and you can cancel at any time before a renewal, we do not provide refunds for a new billing period once it has started, except where required by law or at our discretion (for example, an accidental duplicate charge or a clear billing error, which we will always correct).

4. Consumer withdrawal rights (EU/UK and others)

If you are a consumer in the EU, UK, or another region with a statutory right of withdrawal, you may be entitled to cancel a purchase within 14 days. Where you ask us to begin providing the Service immediately and then withdraw, we may charge for the portion already used. These statutory rights are in addition to the refund offer above.

5. How to request a refund

To request a refund, contact us through our contact page or at support@uyou.in with the email on your account and your order or invoice reference. You can find invoices in the billing portal. Because Paddle is the Merchant of Record, approved refunds are issued by Paddle back to your original payment method; the time to appear on your statement depends on your bank or card provider.

6. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Filing a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.

7. Changes to this Policy

We may update this Policy from time to time; the "Last updated" date above reflects the current version. This Policy forms part of our Terms of Service.