Help centre

Step-by-step help for uYou. Create short links and QR codes, connect a custom domain, track clicks, and fix the problems that come up most often.

Short, practical answers to the questions we get most. Every article is written for someone in the middle of a task, so the steps come first and the background comes after.

Cannot find what you need? Contact us — we reply within about 30 minutes during working hours.

Getting started

• How to shorten a URLTurn a long web address into a short link you can share, print or track. What a short link is, how to make one, and what to do with it next.
• Choose your own short codeReplace the random characters at the end of a short link with words people can read, say out loud and remember. How to pick one, and the rules that apply.
• My short link is not workingWork out why a short link shows an error, and what to change. Covers disabled links, expiry, password protection, typos and caching.

Short links

• Use your own domain for short linksServe short links from your own domain instead of a shared one. What to choose, how the DNS works, and why branded links get clicked more.
• Change where a short link pointsUpdate the destination of a short link that is already shared or printed, without changing the link itself or the QR code that encodes it.
• Bulk shorten URLsTurn a spreadsheet of long URLs into short links in one import. How to format the CSV, what happens to rows that fail, and how the quota check works.
• UTM parameters with short linksWhat UTM parameters do, which ones to fill in, and how they work alongside a short link so your shortener and your analytics agree.
• Dynamic Routing (country, device)One short link, several destinations. Route iOS to the App Store, Android to Google Play, and visitors in one country to a local page — from a single printed link.

QR codes

• How to create a QR codeCreate a free custom QR code in under a minute. Choose colours, add a logo, download a print-ready PNG, and learn when to make it dynamic so you can change the destination later.
• Add a logo to a QR codePut your logo in the centre of a QR code without breaking it. How error correction works, how large the logo can safely be, and how to test before you print.
• Dynamic vs static QR codesThe difference between dynamic and static QR codes, what each one costs you later, and a simple rule for choosing before anything goes to print.
• QR code not scanningA QR code that will not scan almost always has one of nine causes. Work through them in order — the first three account for most failures.
• QR code size for printThe minimum size a QR code needs to scan reliably, how it scales with distance, and the resolution to export for business cards, flyers, posters and billboards.

Analytics

• Track clicks and scansWhat uYou records when someone follows a link or scans a QR code, how to read the breakdowns, and why the numbers lag slightly behind real time.
• Organise links with tagsUse tags to group links, QR codes and pages by campaign, client or channel, and filter the list down to what you are actually working on.

Landing pages

• Create a landing pageBuild a single hosted page holding all your links, for the one slot a social profile gives you. What to put on it, how to order it, and how to see what gets tapped.
• Restaurant QR menuTurn your printed or PDF menu into a mobile menu with one QR code for your tables. Add dishes, photos, prices, sections and veg or spice marks — and change prices any time without reprinting.

Account

• Plans and limitsHow monthly allowances, lifetime custom endings and analytics retention work, what happens when you hit a limit, and when an annual plan is the cheaper answer.

Last updated 2026-08-24